Terms of service
Contact Information
Arcanook
For any questions about your order, shipping, returns, refunds or products, please contact us at:
Email: arcanook@outlook.com
Website: https://arcanook.com
We aim to reply to all customer enquiries as soon as possible.
Shipping Policy
At Arcanook, we offer free worldwide shipping on eligible orders.
Processing Time
Orders are usually processed within 2–5 business days after payment confirmation.
Please note that processing times may be longer during holidays, promotional periods or due to circumstances outside our control.
Estimated Delivery Time
Estimated delivery time is usually 7–20 business days, depending on the destination country, courier service and local customs processing.
Delivery times are estimates only and are not guaranteed. Arcanook is not responsible for delays caused by couriers, customs, holidays, incorrect addresses or events outside our control.
Tracking
When tracking information is available, it will be sent to you by email once your order has been shipped.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before placing your order. Arcanook is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete shipping information provided by the customer.
Customs, Duties and Import Fees
Depending on your country, customs fees, import duties or local taxes may apply. These charges are the responsibility of the customer.
Refund and Return Policy
We want you to love your Arcanook order. If you have an issue with your item, please contact us at arcanook@outlook.com within 14 days of delivery.
Returns
To be eligible for a return, the item must be unused, unopened, in its original packaging and in the same condition that you received it.
Items that have been assembled, used, damaged by the customer or are missing parts due to customer handling cannot be returned.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrives damaged, defective or incorrect.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact us at arcanook@outlook.com with your order number and clear photos of the item and packaging.
We will review the case and, if approved, offer a replacement, refund or another suitable solution.
Refunds
Once your return is received and inspected, we will notify you if the refund is approved.
If approved, the refund will be processed to your original payment method. Please note that your bank or payment provider may take additional time to process the refund.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. Once an order has been processed or shipped, we may not be able to cancel it.
Terms of Service
Welcome to Arcanook.
By visiting our website, browsing our store or purchasing from Arcanook, you agree to be bound by these Terms of Service and by our Privacy Policy.
Our Products
We make every effort to display our products as accurately as possible. However, colours, details and appearance may vary depending on your device, screen settings or product batch.
Our products may include small parts and are intended for decorative, DIY and hobby use. Some products may not be suitable for young children and should be used under adult supervision where appropriate.
Orders
By placing an order, you agree that all information provided is accurate, complete and up to date.
Arcanook reserves the right to accept, refuse, cancel or limit any order at our discretion. If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout.
Prices and Payments
Prices, discounts and promotions may change without notice.
The price charged for a product will be the price displayed at the time the order is placed. Additional taxes, customs duties or import fees may apply depending on your country and are the responsibility of the customer.
Shipping and Delivery
Shipping times are estimates only and are not guaranteed. Arcanook is not responsible for delays caused by couriers, customs, incorrect addresses, holidays or circumstances outside our control.
Once an order has been transferred to the shipping carrier, the risk of loss may pass to the customer, subject to applicable consumer protection laws.
Intellectual Property
All content on the Arcanook website, including text, images, branding, designs, graphics and logos, belongs to Arcanook or its respective owners and may not be copied, reproduced or used without permission.
Our products are inspired by fantasy and magical worlds and are not associated with any official brand or franchise.
Third-Party Services
Our store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
We may also use third-party tools, payment providers, shipping services or apps to operate our store. Your use of these services may be subject to their own terms and policies.
Errors and Omissions
Occasionally, information on our website may contain errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping times or availability.
We reserve the right to correct any errors, update information or cancel orders if any information is inaccurate.
Prohibited Use
You agree not to use our website or services for any unlawful, abusive, fraudulent or harmful purpose, or to violate any applicable laws, regulations or third-party rights.
Limitation of Liability
To the fullest extent permitted by law, Arcanook shall not be liable for indirect, incidental, special or consequential damages arising from your use of our website, services or products.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page.
Contact
Questions about these Terms of Service should be sent to: